The following information relates to warranties offered by Lumberjack Camper Trailers (known here on in as ‘Lumberjack”). Please read all the information carefully, and should you have any questions relating to any aspect of this section, please contact Lumberjack. By purchasing an item from Lumberjack, you hereby agree to all terms and conditions of warranty as set out herein.
Unless stated otherwise, caravans & trailers are only covered by a 12-month limited manufacturer’s warranty from the original date of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition to this warranty, the consumer may also be covered by other rights and remedies of Consumer Law in relation to the goods and or services to which this warranty relates.
Tents are guaranteed to be in new merchantable condition at the time of purchase. A limited manufacturer’s warranty period of 12 Months applies to Lumberjack canvas components, poles and fittings. General wear and tear excepted.
From time to time, Lumberjack may offer for sale items deemed to be “factory seconds”, “ex-demonstration”, or “damaged”.
Any items sold as “factory seconds”, “ex-demonstration” or “damaged” items are sold on an “as is” basis.
There are no warranties, refunds, credits, exchanges or similar associated with such items. In the sale of such items, Lumberjack Camper Trailers will attempt to provide all relevant information regarding the item, including faults, defects, or similar, however, there may be instances where minor defects or imperfections have been overlooked. This is PURELY UNINTENTIONAL and in no way alters the nature of the sale.
Due to the nature of such items, i.e being “ex-demonstration”, “factory seconds” or “damaged”, it is reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent. By purchasing such an item, you agree to this statement in full and accept that there are no warranties implied or expressed.
All warranty claims MUST BE LODGED using our lodgement form below.
If you have any further questions relating to warranties, or are unsure about any aspect of this section, then please call us on 1300 30 40 45
Please complete the form below. All fields marked with a * must be completed.