Lumberjack Camper Trailers – Warranty Information

Introduction

The following information relates to warranties offered by Lumberjack Camper Trailers (known here on in as ‘Lumberjack”). Please read all the information carefully, and should you have any questions relating to any aspect of this section, please contact Lumberjack. By purchasing an item from Lumberjack, you hereby agree to all terms and conditions of warranty as set out herein.

Validity of Claims

  • Warranties are only valid to the original purchaser of the item in question and are valid from the original date of purchase only.
  • Warranties apply only to items sold as “new” and do not extend to any items sold via auction, or deemed to be “factory seconds”, “ex-demonstration” or “damaged” unless specifically stated otherwise by Lumberjack in writing. (Please see further on this page for more information).
  • Warranties are not transferable under any circumstances. Similarly, if an item is sold to a third party by the original purchaser, then all warranties become null and void, and the original purchaser shall make no claims or be eligible for any claims on behalf of the new owner.
  • Warranties do not apply to products purchased from Lumberjack and then used in hire schemes or as rentals.
  • Lumberjack does not cover damage due to unauthorised modifications, misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.
  • Any work performed under an authorised warranty claim approved by Lumberjack must be performed by Lumberjack, or an authorised representative of Lumberjack and only with the express written permission of Lumberjack.
  • Any affiliates, representatives, associates, agents, suppliers, resellers or similar of Lumberjack shall have no authority to authorise or deny warranty claims on behalf of Lumberjack.
  • Lumberjack shall not be liable, (in part or whole) for any warranties, either express or implied, made by agents or resellers on behalf of Lumberjack without the knowledge or express written permission of Lumberjack. Such unauthorised claims shall be the responsibility of the agent or reseller only.

Caravans & Camper Trailers

Unless stated otherwise, caravans & trailers are only covered by a 12-month limited manufacturer’s warranty from the original date of purchase.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Items not covered under warranty include:

  • Rust
  • Wheels and Tyres
  • Paint
  • Travel Covers and Straps
  • General Consumables e.g. bearings, light bulbs etc.
  • Zips, Mesh or Screens
  • General Wear and Tear
  • Suspension Bushes
  • Trailer Transportation

In addition to this warranty, the consumer may also be covered by other rights and remedies of Consumer Law in relation to the goods and or services to which this warranty relates.

Tents

Tents are guaranteed to be in new merchantable condition at the time of purchase. A limited manufacturer’s warranty period of 12 Months applies to Lumberjack canvas components, poles and fittings. General wear and tear excepted.

Factory Seconds, Ex-Demonstration and Damaged Goods

From time to time, Lumberjack may offer for sale items deemed to be “factory seconds”, “ex-demonstration”, or “damaged”.
Any items sold as “factory seconds”, “ex-demonstration” or “damaged” items are sold on an “as is” basis.
There are no warranties, refunds, credits, exchanges or similar associated with such items. In the sale of such items, Lumberjack Camper Trailers will attempt to provide all relevant information regarding the item, including faults, defects, or similar, however, there may be instances where minor defects or imperfections have been overlooked. This is PURELY UNINTENTIONAL and in no way alters the nature of the sale.
Due to the nature of such items, i.e being “ex-demonstration”, “factory seconds” or “damaged”, it is reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent. By purchasing such an item, you agree to this statement in full and accept that there are no warranties implied or expressed.

 

Lodging a Claim

All warranty claims MUST BE LODGED using our lodgement form below.

Contact

If you have any further questions relating to warranties, or are unsure about any aspect of this section, then please call us on 1300 30 40 45

Warranty Request Form

Please complete the form below. All fields marked with a * must be completed.

  • Please include at least 3 photos that show the issue clearly.

    “No Warranty Claims will be processed without Photos of the Problem.”

    This will help us determine the best course of action in the fastest time possible.

  • Drop files here or
  • Please be patient and allow your form time to send. Time required will depend on the size and number of images you have attached. Thank you.