WARRANTY TERMS & CONDITIONS
“Camper Trailer/Caravan”: External body structure including tool box and spare wheel carrier.
“Canvas, Tent & Cabin”: All other trailer components including tent, poles, cabinetry, cushions, mattress, internal wiring, fixing and fittings both internal and external, latches, knobs, flooring, gas struts, lighting, brackets, keys, water tank, kitchen, winch mechanism.
“Chassis”: the base frame of a trailer, carriage, or other wheeled vehicle.
“Customer” means the person, jointly and severally if more than one, specified on the first page of the Contract.
“Drawbar”: a solid coupling between a hauling vehicle and its hauled load.
“L.J.C.” refers to Lumberjack Camper Trailers
When purchasing a product from L.J.C., the customer is agreeing to all terms and conditions of warranty as outlined here.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
CHASSIS AND DRAWBAR: L.J.C. offer a lifetime structural warranty against defects from the original date of purchase for the chassis and drawbar against fatigue. Lifetime warranty is excluding the runout SC model which L.J.C. offer a 3 year structural warranty against defects from the original date of purchase for the chassis and drawbar against fatigue.
CAMPER TRAILER/CARAVAN: are covered by a 3 Year limited manufacturer’s warranty against defects from the original date of purchase.
CANVAS & TENTS: Tents are covered by a 3 Year limited manufacturer’s warranty against defects from the original date of purchase.
If the product is found to be defective within the warranty period,
Some of the equipment supplied with your unit is not manufactured or imported by Lumberjack and is separately warranted by the manufacturer or importer. This may also be the case for products or upgraded options that you have chosen. Some of the fittings & equipment which may be separately warranted could include:
Lumberjack assumes no responsibility or liability for defects in workmanship or operation of separately warranted products. Your selling dealership will assist you in making a claim or obtaining a replacement from the supplier.
Firefly items provided in your package are supplied as a voucher and not redeemable for cash. In the event that replacement is required for warranty purposes, an instore credit will be provided if the item is out of stock or discontinued.
Please note that the length of warranty periods and their terms may vary depending on the item.
CONTACT: If you have further questions relating to L.J.C. warranty terms and conditions or wish to make a warranty claim, please contact your selling dealership.